1.When can I receive the order?

 

The logistics mode of your order determines the delivery time. According to the historical order transportation, the specific transportation time limit is as follows:

*Express class:

North America: it may take 5-7 business days to arrive.

Europe: it may take 3-7 business days to arrive.

Asia Pacific, Middle East: it may take 3-5 business days to deliver.

South America: it may take 5-10 business days to arrive.

*Standard class:

North America: it may take 7-10 business days to arrive.

Europe: it may take 8-12 business days to arrive.

Asia Pacific, Middle East: it may take 5-10 working days to deliver.

South America: usually it may take 15-25 working days to arrive.

*Economic class:

Typically, it may take 60 days to reach around the world.

2.In which countries or regions can you receive the goods?

*North America: United States (mainland), Canada

*Europe: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Morocco, Switzerland, Ukraine, Turkey, UK, Norway

*Asia Pacific: Australia, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand

*Middle East: Saudi Arabia, United Arab Emirates, United Nations

*South America: Brazil, Chile

Note: at present, we do not ship goods to African countries. We cannot send to P.O. Box or APO / FPO military address.

3.Can I send the order to an address other than my home address?

Yes, you can.

You can contact our dedicated customer service team service@newestools.com, and send us a message detailing the address where you want the order to be delivered. Please make sure to send this email before the order is shipped. Please check your order status after logging in to your account and check your recent orders.

4.How to track my order?

You can use the transportation order number provided by us to query the transportation progress on the international logistics query website: https://www.17track.net .

You can also contact our customer service team (service@newestools.com) .

5.What happens if my package is rejected or returned?

If the order is returned to us due to inaccurate or incorrect address information, or because the order is rejected or undelivered,  reserves the right to the original shipping / processing fee and deduct a certain amount related to the return of undelivered packages or goods from the refund.

6.What should I do if the goods are damaged or lost during delivery?

*Damage on delivery:

If the packing is damaged or the goods are lost, please keep the original shipping carton and contact us immediately so that we can lodge a claim for damage with the carrier.

Please do not return goods without completing these steps, as this will delay the replacement of orders or the issuance of letters of credit.

*Missing items:

All claims for lost items must be reported within five working days after delivery. We strongly recommend that you check the unpacking video of each product. Contact us to report lost or damaged items in shipment.

7.What if my goods are out of stock?

If the goods are out of stock or cannot be delivered for any other reason, we will inform you in time. Unless we are told to cancel the order, we will continue to order. When the goods are in stock, we will ship them immediately.

Due to high international transportation costs, taxes and duties, we are unable to transport any international orders including deferred orders. We will keep the order until all items are in stock and available for shipment. If you wish to cancel or change these items, please contact us.(service@newestools.com)

8.Deal with order problems after delivery?

If you personally sign the order and notice that the package is damaged, please take photos of the package and reject the package. After rejecting the package, please contact us. (service@newestools.com)

Whether you personally sign the order or not, please check the packaging and products after receiving the order.

If you encounter any of the following problems with your order, please contact us.(service@newestools.com) Provide proof of any relevant problems within three working days. Timely notice and effective evidence can help us solve your problem as soon as possible.

1) Damaged delivery package or product package - attach photos of the delivery package and product package to your email.

2) The item in the package is not the product you ordered (missing or incorrect item) - please attach the photo and packing list of the item you received in the email.

3) The package was marked as signed on the courier website, but you did not receive the package.

9.Is it necessary to check the received packaging and contained products at the time of delivery?

After delivery, please check the items to ensure that they are of the correct model, operable and undamaged. Do not sign the delivery list before checking the items. Once you sign the product, you can accept the product as is.

*Please note that claims for lost items or damaged items in transit must be received within five working days after receipt.